Lyn Pont, PhD, inspires hospitality associates around the world to provide extraordinary customer care by promoting themselves and their brands as exceptional. She is a public speaker who, through in-house workshops and keynote addresses, educates and motivates individuals and teams to grow the bottom line.
The author has a PhD in Leadership. She is an experienced human resources and business behavior professional. Dr. Pont is the founder of Manners for Business, Inc. Visit her online at: www.MannersForBusiness.com – she would love to hear from you.
Hospitality Management is a career and life reference for both seasoned executives and new hires. This book positions associates to work comfortably in a global environment and to interpret the cultural expectations of their guests. The author, Lyn Pont, PhD, is a motivational public speaker and educator. She is the president and founder of Manners for Business, Inc.
In Hospitality Management she discusses service, relationships, integrity, communications, personal image, creativity, the bottom line, and so much more. As a story teller, Dr. Pont weaves into the narrative valuable industry history and tales that support a culture of service and personal excellence.
Competition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves fl awlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confi dence, and authority. Hospitality Management leads the way by showcasing the soft skills that you can use to amaze your guests with outstanding attention to customer care.
If you believe in remarkable service and have a passion for this great industry, then Hospitality Management will delight you with a treasure chest of hands-on, practical information that will assist you throughout your career.